隐私政策
个人数据保护政策
于 2018 年 5 月 24 日更新并生效
在安曼拉酒店及度假村（以下简称 "安曼拉"），我们努力确保您的个人数据安全并受到保护， 遵守新加坡 2012 年《个人数据保护法》（2012 年第 26 号），并负责任地使用这些数据， 以提供超出您期望标准的服务和产品。本政策适用于我们的海外分支机构，但如果当地法律限制更严格，则应适用当地的隐私法。
本政策将说明我们收集、使用和披露的信息，以便向客人提供服务和产品，改善客人体验，并提供有关安曼拉新发展和促销活动的最新信息。
访问和进入本网站即表示您同意本政策中的条款。
收集和使用个人数据的目的
个人数据类型
我们可能向您收集的信息包括您的姓名、性别、出生日期、家庭/工作地址、电子邮件、联系电话和传真号码、信用卡信息、偏好的客房类型、活动、餐饮偏好和饮食要求。
收集和使用数据的目的
- 提供酒店服务和产品
- 处理预订、预约和账单
- 礼宾服务和其他宾客便利服务
- 与其他组织合作在酒店举办艺术展或烹饪班等活动或促销活动
- 查询和预订酒店客房及设施
- 为酒店管理分析财务和业绩报告
- 通过反馈、服务质量审计和分析以及服务标准审查进行市场调研
- 竞赛和比赛
其他目的
Amara 及其附属公司/合作伙伴提供的产品和服务的营销和通信，例如：
酒店客房住宿
餐饮服务
活动策划和托管服务
休闲服务，例如水疗、游泳池和健身房服务
附属酒店/企业（例如零售商场、餐厅）和合作伙伴的促销活动
我们如何使用和披露您的个人数据
我们可能会向附属公司或第三方披露您的信息：
- 当我们得到您的同意时
- 在共享或披露个人资料的情况下提供酒店产品或服务（例如，与您希望就餐的餐厅共享您的饮食要求或协助预订航班）
- 受信任的第三方服务提供商，根据与阿马拉签订的合同，需要您的信息用于交易、分析或管理服务，如信用卡处理、市场研究或数据库管理服务
- 遵守法律、执法和监管要求
- 用于欺诈保护和信用风险保护
- 紧急情况和安全问题（如入院或警方调查）时
Third party service providers and affiliates will comply with Singapore Personal Data Protection Act 2012 (No 26 of 2012) and applicable laws to ensure that your Personal Data is secure and protected with the fulfilment of delivery of products and services. While we urge all trusted and carefully selected third party service providers to adhere with strict compliance to the Personal Data Protection Act, we do not hold any responsibilities for their omission or lapses when handling your Personal Data. Rest assured that we do not sell nor trade your Personal Data.
CONSENT
Consent is deemed to be given when you request for services to be delivered or accommodation to be provided for and which your Personal Data is required to fulfil the transaction process and delivery.
We will keep you updated on special offers, promotions, events or any hotel news which may be of interest and related to Amara and its affiliates via mail, email or telephone.
WITHDRAWAL OF CONSENT AND UNSUBSCRIBE
You can withdraw your consent at any time by submitting a request stating clearly your Personal Data to: dataprotection@amarahotels.com with reasonable notice and we will endeavour to respond within a reasonable timeframe.
When you volunteer your Personal Data to us, it is to allow us to provide services and products at your request and any subsequent removal or withdrawal will disrupt or cease such services and products.
You can also opt to unsubscribe from our email database by clicking on the ‘Unsubscribe’ link located on the EDM or marketing email sent to you.
DATA TRANSFERS ACROSS INTERNATIONAL BORDERS
With hotels in Singapore and overseas, we may transfer Personal Data via data centres or service providers to and fro countries where we are located in response to your needs and requirements such as arranging hotel stays.
These service providers will comply with the Singapore Personal Data Protection Act 2012 (No. 26 of 2012) and the local Privacy Laws to ensure that your Personal Data is secure and protected.
ACCESS, CORRECT, UPDATE, ERASURE & STORAGE OF PERSONAL DATA
To access, correct, update or erase your Personal Data, we will require you to furnish us with your current Personal Data so as to retrieve the Data and verify the authenticity of the request. The request can be sent via email only to: dataprotection@amarahotels.com. We will respond within a reasonable timeframe.
Personal Data may be stored indefinitely due to financial or legal requirements and applicable local law, as well as to provide a seamless guest experience (e.g. a returning hotel guest will not have to repeat his/her preferences for room arrangement or dietary requirements etc). When you request for your Personal Data to be erased, we will review if it is compliant with the local laws and legal requirements and advise you.
RIGHT TO DATA PORTABILITY
You have the right to ask us for your Personal Data (in a structured, commonly used and machine readable format), in some cases, and to have the information transferred to a third party indicated by you.
RIGHT TO OBJECT
You can object to the processing of your Personal Data except in cases whereby there are legal grounds for processing.
SECURITY
Personal Data collected will be stored in a secure environment on servers protected by ‘firewalls’ against external users or unauthorised access. It can only be accessed by authorised persons.
Personal Data submitted on our website are encrypted and protected with industry standard SSL (secure socket layer) communication protocol.
To the best of our endeavours, we will have security measures and procedures in place to secure and protect your Personal Data. However, we cannot guarantee the security of information transmitted over the internet.
COOKIES AND GOOGLE ANALYTICS
A cookie is a unique identifier located in your computer hard drive or mobile devices when you visit our website. It does not reveal your Personal Data nor identity but remembers you (via your internet protocol address on your computer or mobile devices) and your preferences when you visit our website.
Cookies can be disabled via your internet web browser setting but this may disrupt, delay or affect your user experience when you browse or make bookings via our website.
We use Google Analytics to measure how visitors interact with our website content. The Google Analytics security and privacy principles summarises how Google protects information collected through Google Analytics.
You may opt out of the Google Analytics, by installing Google Analytics opt-out browser add-on.
LINKS TO OTHER WEBSITES
We will not be responsible for your Personal Data once you leave our website for a third party site. You are advised to peruse the Privacy Policy of the third party sites you are visiting. This includes sharing information via third party social media sites such as Facebook or Google+.
REQUESTS ON PERSONAL DATA
If you do not wish to receive any promotional updates or news from us, withdraw consent or to access and update your Personal Data, please contact our Data Protection Officers via: dataprotection@amarahotels.com
UPDATES OF POLICY
This Policy may be updated from time to time to comply with legal, regulatory or business requirements and environment. As no prior notice will be issued, please visit this page to peruse changes or updates to the Policy. Your continued use of this website and our services constitute an agreement to the new and updated Policy.
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